Traxlo sets out platform and contract updates ahead of UK right to work reforms

Traxlo is reviewing its UK operations with legal advisers ahead of the expanded Right to Work requirements taking effect on 1 October 2026. This work covers the Tasku platform, tasker verification, substitution arrangements and contracts with retail partners.

At Traxlo, we are working with our UK legal advisers to assess the changes and translate them into updates to our platform, contracts and operating procedures. Our immediate priority is the expanded Right to Work regime coming into force on 1 October 2026.

The new rules extend beyond traditional employment to include individual subcontractors, worker contracts and online matching platforms. They also introduce additional responsibilities in certain subcontracting and substitution arrangements. These changes are directly relevant to how task-based services are delivered in retail. Home Office guidance.

Our preparation focuses on the practical controls that support compliance: prescribed Right to Work checks before work begins, follow-up checks where required, and records that connect each completed task to the person who performed it. We are reviewing how Tasku manages access to UK tasks, how verification information is recorded, and how issues are escalated to our operations team.

Substitution is a particular focus of this work. Where another person performs a task on a tasker’s behalf, their own Right to Work must be verified before they begin. Relevant businesses must also maintain proportionate identity controls to establish that the person doing the work is the person who was checked. We are assessing additional identity verification options, including facial verification, with privacy, accessibility and operational suitability informing the approach. Lewis Silkin’s analysis of the new requirements.

Alongside the platform review, we are examining our contractual arrangements with legal advisers, including responsibilities for checks, substitution controls, audit rights and cooperation with regulatory enquiries. Our aim is to give retail partners a clear understanding of how responsibilities are allocated and how compliance can be evidenced in practice.

We are also following the wider UK employment law reforms with our advisers and assessing their relevance to our business.

For our retail partners, this work has a straightforward purpose: dependable support in stores, backed by clear responsibilities, appropriate checks and traceable records.